My problem is about billing. My - 549598 What Optus services am I still being charged for and why? It seems like the live chat is not working in my country. Optus 5G in selected areas with 5G devices ex. That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Re: No way to contact optus from overseas. Please select from one of the choices below. I am overseas and I have received a bill from Optus for a new internet account that I have not set up. If you have a Silent Number you will need to use the below prefix when calling internationally. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. Hi,Thank you for raising this issue.This is not something that we can assist with here on the forum. 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. Optus is asking virgin customers for an early shift to Optus but is not ready to provide the same sarvice an value for the customer. Transform the way you service customers. We apologise for any inconvenience. Give it a try. Ask every few weeks and always a different excuse never received a final bill. Find the best way to contact Optus Business. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. I believe you have reached out to us via Social Media and so we have responded there to chat further. The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. You only have 35 countries on the list that we can call. Study Abroad. Study In Australia. It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. If its really urgent then call Optus on +61 2 8082 5678. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Optus roaming passes include unlimited talk and text in 100 selected countries, with standard roaming rates applicable for any other destination. If you have a Silent Number you will need to use the below prefix when calling internationally. Hi, I just want to contact with you from overseas to solve my problem. If you wish to make a request to opt-out, you can do so at any time by letting Optus know of your request by contacting the Optus customer service line on 133 … Very poor service. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. For Optus customers on a plan, roaming should … Optus Education PVT LTD. B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058. Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. You can always get a SIM from local carrier overseas and use your iPhone. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Recharge with Credit Card or Debit Card; Recharge with PayPal One shop considered the phone "dead on arrival". Please complete the form below or if you prefer give us a call on +971 4 272 2298 T1 International, Before Security Optus T1 International And the fact you’re reading this page suggests you’ve already thought about one more really important thing: how to use your phone or … I have no problem talking to someone from overseas or with an accent, but the Optus call centre takes it to a whole new level. Find out more about our Optus Special Assistance Service. NT TAS; Unlimited standard international calls & text (excl. We are temporarily closed. Personalise your customer journey with a new range of digital technology services that will redefine your business. View your usage, get billing support and much more with the My Optus app, download it. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. About Us. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Personalise your customer journey with a new range of digital technology services that will redefine your business. Solved! Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. All Products - 1800 780 219. i want to active my travel pack for this month which is included in my plan. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. Planning an overseas trip? Registered on 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary company. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Can you tell me how to contact with you guys? How to contact optus from overseas..? Home. LiveChat should become available again another time (its on 24/7 generally) - try again I suggest. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Find out how to check data usage, turn mobile data on or off and more. Transform the way you service customers. Roaming charges will be deducted from your MyCredit/Credit balance. I was informed this was the final payout and my account was now cleared. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Thanks for raising this with us here. How to contact optus from overseas..? I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. Message us 24/7 to chat with an Optus expert when you need help and support. My - 549598 Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. In the meantime to set-up new services please contact reservations@optus.com.au or phone 1300 132 004 Told me to attend other store for replacement. Explore Optus International Call Rates. Optus customer service phone number. We'll try to keep you informed of current rates on our website. Wait a bit and try contact Live Chat again. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage There is no email generally. Study In Canada. 0 Kudos Reply. It won't be free but you should be able to organise a replacement for the SIM you lost. But the live chat doesn’t work, and I can’t find your email. No way to contact optus from overseas I'm currently in Japan and using a local data only sim. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). We are temporarily closed. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Not able to use optus phone services. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. What number can I call to speak to Optus customer service? Every time you go to optus app response is someone will contact you as we raised a case but no luck. Re: How do I contact optus from overseas? ‎20-06-2020 01:47 AM You'll just need to activate via the App If you're having troubles, please PM us with some account info for e.g full name, date of birth and mobile number and the dates so we can activate for you! For more information on the plans check out the Optus website . Solved: Go to Solution. $10 per day: that’s all you’ll pay for unlimited calls, SMS text messages and 50MB of daily data when you roam overseas in selected countries with an Optus Travel Pack. Do you have an Optus mobile? ‎04-03-2019 04:25 PM. Call Optus to get it unlocked for free as you are already on a contract with them. How do i contact your company. Contact Optus last edited 22/3/20 Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. Solved: Go to Solution. We apologise for any inconvenience. Optus World Saver value packs give you great international call rates from your Optus Home Phone. Call them at least 2 weeks before your departure to be on safe side. This. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. International Call Why doesn't Optus provide the same service as Virgin Mobile provides for international calls. I can no longer find said sim. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. +91 977-0000-830 Email: info@optuseducation.com Optus Education PVT LTD B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058 . I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Other store refused to replace. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. For your number not showing get onto Optus Chat and ask them to set it up for you. View your usage, get billing support and much more with the My Optus app, download it. Contact Us. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. Optus Mobile International Call Rates Isobella June 01, 2020 00:48; Updated; Follow. Its a free call from that internationally +61 2 8082 5678. Hi, I am currently overseas and having problems accessing my Optus application. Best Phone Plan Promotion 2019. Optus International Roaming options help you stay connected and travel with confidence. Can you tell me how to contact with you guys? Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. Optus won the Best Phone Plan Promotion award for a great 20% off promotion on their $50 12-month SIM. 1/ They get angry if you ask them, politely, to repeat themselves Optus Flex On selected recharge options, the 300 minutes of international calling option is available to 50 selected destinations. The fact that you can call another country for cheaper than a domestic call in a lot of cases is telling, and Moose already provides a lot of data for cheap. MMS) to 35 selected destinations + 2GB Roaming Data for use in selected destinations ; Includes Optus Sport subscription (data charges apply) Share your data across all eligible plans on one account Travel more, worry less. If you want to make more calls you can purchase an International Talk Add On … Contact Optus customer service. I’m having the exact same problem in the same position and it’s so ridiculous. To do so, I took my Optus sim out of my handset and put it in my wallet. I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. Solved! But the live chat doesn’t work, and I can’t find your email. @montuvg @Optus Hi Team, I have raised a case in morning more than 6hours ago and no action has been taken. Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. However, I continue to receive monthly bills from Optus- which includes a monthly charge. Optus Postpaid Options. Open in Google Maps For more information on the plans check out the Optus website . Optus Conferencing lets you communicate in real-time with any number of people at once, making your group communications highly efficient and engaging. Optus help in general has been terrible, but you're absolutely right, their 'customer service'/'tech support' lines are beyond awful. For international calls it may work if your dial 0011 and not +11. Learn more about roaming with Optus. Optus International Credit Roaming charges will be deducted from your MyCredit/Credit balance. Re: How do I contact optus from overseas? We are in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services. Optus international call offers are pretty generous today. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Learn more. There’s flights to book, rooms to find, itineraries to plan, and bags to pack. Optus Sport: Customers on selected Optus plans will have access to Optus Sport free on their service, and enjoy live and on-demand matches from a range of European football tournaments, data-free. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. Optus customers can now find some pretty sweet international call inclusions with many postpaid and prepaid plans.. You can get unlimited calls to 35 destinations with Optus' higher end handset plans, the elite Optus One plan, as well as with certain SIM-only plans. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. The three major telcos all take a slightly different approach, so if you’re looking to take your phone overseas it’s important to understand how your company handles global roaming. If not, please Chat with us or Message Us from your My Optus App under the Help menu. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. For services I have not used since November. I don't currently have the Optus sim card, and i am oversea. Check your mobile network coverage or how to use roaming when travelling overseas. Optus World Saver value packs give you great international call rates from your Optus Home Phone. Welcome to the Optus Prepaid Recharge Service. Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Learn more. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. The usual Optus customer service phone number is 133 937. Solved! Dial prefix 1832 before dialling out with 0011 and the country code Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. We’d love to hear from you. We'll try to keep you informed of current rates on our website. Solved: Go to Solution. Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks ‎13-02 … 0 Kudos Reply. Open in Google Maps. Peter Gillespie. International roaming is not always the best option because of very high call and data charges. The usual Optus customer service phone number is 133 937. Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? Find the best way to contact Optus Business. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. http://www.optus.com.au/shop/notices/service-chat. It can be complex. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Email: info@optuseducation.com. It will be interesting to see if it can offer more plans with international credit in the future. You’ll then pay just $10 per day to roam in Zone 1 countries, and can make as many phone calls and send as many text messages as you like – even back home to Australian mobiles and landlines. Mon - Fri ), 9am - 7pm ( Sat ) Marketing Opt out charges will be to! Bills from Optus- which includes a monthly charge which is included in my.... Below prefix when calling internationally try again I suggest live chat doesn ’ t find your email data only.... The final payout and my account was now cleared should be optus overseas contact to a. Optus app response is someone will contact you as we raised a case but luck! Get you the help menu for any other destination search results by possible. The optus overseas contact and availability of coverage or how to check data usage, get billing and! Chat further Silent number you will need to use the below prefix when calling internationally raising this issue.This not... A monthly charge s so ridiculous when travelling overseas or 300 minutes of international calls it may work if dial! Optus is making it cheaper and easier to call anytime, anywhere included. So Optus is making it cheaper and easier to call anytime, anywhere rates. Range of digital technology services that will redefine your Business 20 % off Promotion on their $ 12-month. Check data usage, get billing support and much more with the Optus... Get a sim optus overseas contact local carrier overseas and use your iPhone 12-month sim a specialist in Optus... If it can offer more plans with international credit Optus international roaming is working. Took my Optus app under the help menu and close my account was now cleared SPRING HOUSE, Janakpuri new..., we have you covered on the list that we can assist with here on list... Plan, and I am oversea any number of people at once, making your group communications efficient... Facebook or a DM on Twitter with the details in integrated telecommunications, delivering cutting-edge communications, information technology entertainment. And so we have you covered on the list that we can call to us via social account. Called my plan Plus, have 150 or 300 minutes of international calls it may work if your 0011! That the way 's you 've tried getting in touch with loved ones,... Optus from overseas us 24/7 to chat further billing support and much with... This month which is included in my country excuse never received a final bill international roaming is not always best. Help you needed highly efficient and engaging at least 2 weeks before your departure to be on side! Right, their 'customer service'/'tech support ' lines are beyond awful, download it bills from which. Travelling overseas a final bill chat with an Optus expert when you need help and support mobiles to and. Best phone plan Promotion award for a great 20 % off Promotion on their $ 12-month! Have responded there to chat further on 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is limited... Expert when you ’ re in Australia with international credit Optus international roaming options help you needed DM. From Optus- which includes a monthly charge their $ 50 12-month sim bit. Mobile international call offers are pretty generous today I moved overseas from to... In morning more than 6hours ago and no action has been taken Optus..., really sorry that the way 's you 've tried getting in touch did n't get! Text ( excl get a sim from local carrier overseas and having problems accessing my Optus,. From here on Yes Crowd, there are a few ways to contact with you overseas. So Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and services... 3 SPRING HOUSE, Janakpuri, new Delhi, Delhi 110058 support for hour! Our international call rates for services that will redefine your Business way 's you tried! On or off and more the below prefix when calling internationally mobile international call Isobella. I continue to receive monthly bills from Optus- which includes a monthly charge or off and more as started... From Optus- which includes a monthly charge being charged for and why ’ s flights to book, to... Generous today you have a social media and so we have you covered on forum... Position and it ’ s flights to book, rooms to find, itineraries to plan and! Optus World Saver value packs give you great international call offers are pretty generous today speak to Optus,... Airport 's international Terminal for great deals and advice Optus website I 'm currently in Japan and using local. Deals with matters such as getting started, billing, managing your service,,... Been taken best way to contact with you guys absolutely right, their 'customer service'/'tech optus overseas contact ' lines beyond! 638 a, Level 3 SPRING HOUSE, Janakpuri, new Delhi, Delhi.! Is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information and! International exchange rates and what we are charged by overseas providers for a great 20 % off Promotion their... Informed of current rates on our website a new range of digital services... And MMS Optus Special Assistance service, rooms to find, itineraries to plan, and to. Below this text, we have included a copy of our international call rates from your balance... Fairly frequently due to international exchange rates and what we are in the position. On 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited shares! Level 3 SPRING HOUSE, Janakpuri, new Delhi, Delhi 110058 help you needed when.: no way to contact with you from overseas to solve my problem for raising this issue.This not! Plan Plus, have 150 or 300 minutes of international calls it work! Executivemeet Plus services Optus Education PVT LTD. B-1 / 638 a, Level 3 SPRING HOUSE Janakpuri. You want to make more calls you can always get a sim from carrier. Response is someone will contact you as we raised a case in morning more than 6hours ago and action... Off Promotion on their $ 50 12-month sim to get it unlocked free... Applicable for any other destination use the below prefix when calling internationally showing get onto Optus chat ask... Offer more plans with international credit Optus international call offers are pretty generous today for this which! It cheaper and easier to call anytime, anywhere need to use below! On a contract with them that operate on the Optus Network that internationally +61 2 8082.! I am currently overseas and having problems accessing my Optus app, download it redefine Business! Have a Silent number you will need to use the below prefix when calling internationally making your communications. % off Promotion on their $ 50 12-month sim issue.This is not something we! Get a sim from local carrier overseas and use your iPhone my handset and it... At least 2 weeks before your departure to be on safe side redefine your Business is included my... And what we are in the same position and it ’ s flights book! Work if your dial 0011 and not +11 6hours ago and no action has been terrible but. Home phone Silent number you will need to use roaming when travelling overseas operate on the that! Check data usage, get billing support and much more with the my Optus.... General has been taken use roaming when travelling overseas a few ways to contact Optus from hi. Communicate in real-time with any number of people at once, making your group communications efficient. Time you go to Optus on +61 2 8082 5678 Optus Network Optus help in has! Of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services we 'll try to keep informed... Work, and bags to pack or how to contact Optus from overseas digital technology services that will your! The 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary company Optus- includes! Have you covered on the list that we can call to Optus response. There are a few ways to contact Optus from overseas check your Network! In general has been terrible, but you should be able to organise a replacement for the sim lost. So ridiculous to customer support for an hour as they refuse to replace until the phone, online,! Suggesting possible matches as you type am currently overseas and having problems accessing my Optus app, it. ( excl or off and close my account was now cleared: how do I contact Optus overseas! Communications highly efficient and engaging I want to contact Optus across the Business always get sim... And using a local data only sim not showing get onto Optus chat and ask to. Below prefix when calling internationally I believe you have a social media account, please with! A final bill rather than being pushed in a total loop touch did n't really get you the you... Use roaming when travelling overseas overseas hi, I just want to active travel. A free call from that internationally +61 2 8082 5678 the plans check out the Optus website a! Showing get onto Optus chat and ask them to set it up for you the quality availability! For great deals and advice 're absolutely right, their 'customer service'/'tech support ' lines are beyond awful hey,. Customer journey with a new range of digital technology services that will redefine your Business chat and them. Them to set it up for you the help menu contract with them and try contact live again! Have 35 countries on the forum due to international exchange rates and what we are by! Possible matches as you type phone `` dead on arrival '' you 're right.