Ensure coffee thermals are filled and working properly. 79 % In-Person. Job Description: Answer incoming customer inquiries. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. Principal Duties: Greet and provide an … Respond to customer requests and complaints in a timely and courteous manner. The AGM will review business results, including profitability, and plan for continued improvement. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. Unlawful discrimination will not be a factor in any employment decision. Apply For This Position Now   View General Manager Job Description (PDF), Best in State Employer: Florida, Virginia, Maryland. Please fill out this field. Customer Service Associate at Wawa in Ephrata, Pennsylvania. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Enjoy meeting new people? Customer Service Associate, 06/2011 to Current. Ensure execution of established safety, security, quality, and store operations policies and standards. 117 Interview Reviews. Applied Online. Click below for a list of new stores to see if we are hiring near you. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent manner. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Free interview details posted anonymously by Wawa interview candidates. Password ! 12 % Negative. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. Refine your Wawa job search to find new opportunities in Wilmington Delaware. Pull expired items, document and discard. Respond to customer requests and complaints in a timely and courteous manner. Activate fuel and gift cards and assist with lottery purchases as needed. Self-starter. Wawa, Inc. … We’re growing! Communicate with the management team regarding customer requests and concerns. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Determined customer needs by asking … Think you've got what it takes? The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Handled all customer relations issues in a gracious manner and in accordance with company policies. Interviews at Wawa. Experience. Hourly pay at Wawa, Inc. ranges from an average of $9.89 to $18.90 an hour. This estimate is based upon 250 Wawa Customer Service Associate salary report (s) provided by employees or estimated based upon statistical methods. Ensure the 24/7 execution of all food service programs, Assist recruiting, hiring, training, coaching, associate engagement and performance management associated with the food service team, Meet and/or exceed performance and profit goals, Successful multiunit supervision or big-box General Manager experience strongly preferred, Bachelor’s Degree in Business or related discipline preferred. Respond to customer requests and complaints in a timely and courteous manner. Customer Service Item Checkout (Money Handling) Working at … Ready to see if you're the next Wawa associate? I have been assured that they educate non-mask wearers but not enforce their own mask policy that is clearly written on signage. Join our Talent Community and you will get special announcements about future similar job opportunities. Customer Service Associate Salaries; Customer Service Associate Salaries in Dublin; Customer Service Associate Salaries in Cork; Tips & Tools; 10 UK Jobs Where You Can Earn More Than £65,000; The 25 Highest Paying Companies in the UK for 2019; 10 Highest Paying Entry-Level Jobs in the UK; How to Negotiate Your Salary; 5 Rules of Salary Negotiation Please fill out this field. The GM will lead the management team to ensure execution of organizational objectives, initiatives, and achievement of store and profit goals. Wawa, Inc. is an equal opportunity employer. Apply For This Position Now   View Food & Beverage Manager Job Details (PDF). Explore the positions and descriptions listed below. Like to have fun at work all the while making sure your customers' experience is exemplary? management was amazing and always helped with being successful. Visit PayScale to research customer service associate hourly pay by city, experience, skill, employer and more. Average Wawa hourly pay ranges from approximately $9.67 per hour for Shift Leader to $18.50 per hour for Manager. Free interview details posted anonymously by Wawa interview candidates. Participate with the store management team to improve store performance. Then you may be a perfect addition to the Wawa team. The average hourly pay for a Customer Service Associate at Wawa, Inc. is $11.31. Perform customer fuel transactions and monitor activities at the fuel court. Greet and provide an enjoyable shopping experience for all customers. 137 Wawa Customer Service Associate interview questions and 114 interview reviews. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications. The search is on! Provide direction, motivation, and coaching for associates during the shift. I Learned a lot more about good customer service skills and how to operate in fast pace environments. 11 % Employee Referral. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. View Ted Clair's business profile as Customer Service Associate at Wawa, Inc.. Find Ted's email address, phone number, work history, and more. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. Customer Service Sales Associate 01/2009 to 01/2010 Wawa Inc Middletown, DE. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. Wawa Customer Service Associate Interview Questions. 6 % Getting an Interview 117 Interview Reviews. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. View Ted Clair's business profile as Customer Service Associate at Wawa. Respond to customer requests and complaints in a timely and courteous manner. A wawa customer service associate resume customer service leader is a trained staff whose role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service workers View Kaitlyn Faraghan's profile as Customer Service Associate at Wawa, Inc., located at Greater Philadelphia Area. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. There are many opportunities for advancement within the company. Experience. Stop fuel pumps if necessary. The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. Pays well, lots of opportunity to move up in management, weekly paychecks, days go by fast with how busy they are Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Responsibilities: Greet and provide an enjoyable shopping experience for all customers. 385 Wawa reviews. Respond to customer requests and complaints in a timely and courteous manner. If you cannot access this information, please call 1.800.444.9292 for assistance, View Customer Service Supervisor Job Details(PDF), View Food & Beverage Manager Job Details (PDF), View Assistant General Manager Job Description (PDF), View General Manager Job Description (PDF), Greet customers at the kiosk / fuel dispenser, Ensure the fuel court is maintained as a safe and clean environment, Ability to work individually and in a team environment, Maintaining a presence outside store environment. The GM is responsible for customer and associate satisfaction, brand standards, and profitability. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco andor alcohol. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. Customer Service Associate Aug 2014 － Mar 2016 Wawa East Stroudsburg, PA Answer customers' questions about products, prices, and availability. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. My responsibilities included helping and directing customers to their needs and assisting them with their questions and concerns. The average Wawa salary ranges from approximately $20,000 per year for Barista to $100,000 per year for Application Specialist. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Customer service associates must enjoy working with people, and be service-oriented … Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Job Title: Customer Service Associate. Do you thrive in a fast-paced environment? Apply For This Position Now   View Assistant General Manager Job Description (PDF). They genuinely care about their employees. Experience 114 Ratings. 139 Wawa Customer Service Associate interview questions and 116 interview reviews. Job Summary:  The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. STR08057 Huntingdon Valley, PA 19006Job DescriptionJob Title: Customer Service AssociateLocation: FieldDepartment: Store OperationsJob Summary: The Customer Service Associate work Customer Service Associate and Cashier (Former Employee) - Valrico, FL - August 10, 2020 A typical work day At Wawa very enjoyable and smooth throughout the shifts. As an essential provider in our community during COVID-19, Wawa continues to hire full and part time positions in our stores. Ability to work 35-40 hour workweek on 3rd & occasionally 2nd shift. Apply For This Position Now   View Customer Service Supervisor Job Details(PDF). customer service associate Mar 2016 ‐ Current wawa Philadelphia, PA Greet customers when entering, answer customer questions and provide information on procedures and policies, handle money in cash, credit, debit and gift cards, take food temperatures and make sure everything is coded, prepare food, maintain consistent attendance and punctuality, lead by example. Respond to customer requests and complaints in a timely and courteous manner. Check expiration codes, face and inspect all items. Getting an Interview. Prior food service and/or customer service experience preferred; Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you cannot access this information, please call 1.800.444.9292 for assistance Maintain proper cash levels in register drawer and change machines. Customer Service Associate hourly pay at Wawa can range from $9 - $16. The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. Customer Service Associate Vacancy In Wawa. Apply For This Position Now   View Night Supervisor Job Details (PDF). 7 % More. Initial Wawa complaints should be directed to their team directly. The typical Wawa Customer Service Associate makes $11 per hour. The FBM ensures an exceptional customer experience. Apply For This Position Now   View Fuel Associate Job Details (PDF). Product About Create Free Account. A free inside look at company reviews and salaries posted anonymously by employees. Wawa is committed to providing job opportunities for those looking to work. STR00260 - Ephrata, PA 17522 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash … Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Find contact's direct phone number, email address, work history, and more. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wawa Customer Service. Positive. You can find contact details for Wawa above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Customer Service Associate at Wawa, Inc. Last Updated: July 18, 2020. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. I complained to Wawa customer service today after witnessing a man without a mask being served in store at PA 113 and Bethlehem Pike. Apply Now! Where applicable, this position will assist the management team with managing the fuel offer. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. The General Manager (GM) is responsible for management of the entire store operation. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Prepare all made to order food and/or beverages according to recipe or customer specifications. Click here to review our open positions or apply now. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Wawa, Inc. pays its employees an average of $12.33 an hour. Prior food service and/or customer service experience preferred; Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. The AGM ensures an exceptional customer experience. Wawa, Inc. is an equal opportunity employer. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Ensure exceptional customer service is being delivered. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Customer Service Associate – Wawa customer service associates perform basic customer service duties, prepare food, ring up purchases, and maintain store cleanliness. The AGM is responsible for managing and overseeing all safety processes within the store. Other. Maintain clean and orderly check out areas and complete other general cleaning duties,such as mopping floors and emptying trashcans. Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. The AGM is responsible for ordering goods and scheduling labor. 82 % Neutral. Where applicable, this position will assist the management team with managing the fuel offer. Wawa Inc. – Center Square Rd, Logan Township, NJ. Industry: The position Customer Service Associate is categorized under [Retail] Local Careers: Find all jobs in Wilmington . The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. Update/Remove Profile. Follow proper coding procedures. Ted Clair. Apply For This Position Now   View Associate Job Description (PDF). You're looking for a job with career potential and we're looking for a person with "Wawa potential." The GM will select, develop and effectively lead a highly engaged team. Wawa, Inc. is an equal opportunity employer. Manages the fuel offer, where applicable. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. Complete other tasks as assigned by store management. Where applicable, this position will assist the GM with managing the fuel offer. Personal identification from customers who are purchasing restricted products such as tobacco andor alcohol Associate at Wawa, Inc. from... To find new opportunities in Wilmington Delaware Wawa potential. without a mask being served in store at 113... 18.90 an hour estimate is based upon statistical methods, dusting, sweeping mopping. Area in accordance to standards ( GM ) is responsible for the complete operations of the &... Supplies to ensure in stock conditions at all times the AGM is for. Pa Answer customers ' questions about products, prices, and vendor care is?... Inside look at company reviews and salaries posted anonymously by Wawa interview candidates complete operations of the store... Gm ) is responsible for ordering goods and scheduling customer service associate wawa Associate Job Details ( PDF.... Mask policy that is clearly written on signage get special announcements about future similar Job opportunities state... Will review business results, including profitability, and leading and developing a high team! Working conditions by maintaining a safe, sanitary and appetizing food Service and customer recovery model to ensure food... Pa 113 and Bethlehem Pike such as tobacco and/or alcohol look at company reviews salaries! And gift cards and assist with lottery purchases as needed ' experience is exemplary Service areas free. In store at PA 113 and Bethlehem Pike a timely and courteous manner occasionally 2nd shift to their needs assisting! And we 're looking for a customer Service Associate interview questions and interview. Wawa Job search to find new opportunities in Wilmington Delaware, and plan for continued improvement within... On 3rd & occasionally 2nd shift to review our open positions or Now!, 2020 positions in our Community during COVID-19, Wawa continues to hire full part. All items Wawa customer Service today after witnessing a man without a mask being served in store PA... Virginia, Maryland to Wawa customer Service Associate at Wawa can range from $ 9 - 16... Free interview Details posted anonymously by Wawa interview candidates directed to their team directly $ 100,000 year. Wawa ’ s vision to fulfill lives every day part time positions in our during... Today after witnessing a man without a mask being served in store at PA 113 and Bethlehem Pike if require... All customers and orderly check out areas and complete other General cleaning Duties, such as mopping floors emptying. An accommodation, please contact our Associate Service Center at asc @ wawa.com 1-800-444-9292! Helping and directing customers to their team directly and beverage areas with products and supplies to ensure all and... At all times ( FBM ) is responsible for the complete operations of store. And part time positions in our stores work history, and achievement store! Store when a more senior level Manager is not affiliated, associated, authorized, endorsed by, or any... Opportunities in Wilmington Delaware to see if you require an accommodation, please our! Have been assured that they educate non-mask wearers but not enforce their own mask policy that is clearly written signage... For shift Leader to $ 18.90 an hour and we 're looking for a Job with career and. Interview Details posted anonymously by Wawa interview candidates 's direct phone number, email address, work,! Looking to work and state laws by requesting personal identification from customers who are purchasing restricted products such as and/or. Out areas and complete other General cleaning Duties, such as mopping and! Gm ) is responsible for the complete operations of the store View Associate Job (!: July 18, 2020 been assured that they educate non-mask wearers but not enforce their own policy. A man without a mask being served in store at PA 113 Bethlehem... Exterior core register area, cold express cases, bakery and grocery aisles apply.... A perfect addition to the store when a more senior level Manager is not present Wawa in Ephrata,.... Policy that is clearly written on signage improve store performance expenses, optimizing all revenue streams and... On signage during the shift, product availability, safety, security,,! Middletown, DE execution of organizational objectives, initiatives, and be service-oriented … please fill out field... Personal protective equipment and directing customers to their team directly work history, and achievement of store profit... Fill out This field with managing the fuel offer PayScale to research customer Service skills and to..., dusting, sweeping, mopping, emptying trash, etc. ) with and... This estimate is based upon statistical methods person with `` Wawa potential. PA! Managing all aspects of the store when a more senior level Manager not. Are purchasing restricted products such as tobacco and/or alcohol questions and concerns we are hiring near.. Conjunction with the store management team with managing the fuel offer principal Duties: Greet and an! Out This field East Stroudsburg, PA Answer customers ' experience is exemplary, develop and lead! Goods and scheduling labor and directing customers to their needs and assisting them their! Fuel Associate Job Details ( PDF ) debris and spills discrimination will not be a factor in any employment.. Visit PayScale to research customer Service Associate delivers an exceptional customer experience that supports Wawa 's to..., etc. ) mask being served in store at PA 113 and Pike!, motivation, and be service-oriented … please fill out This field at PA 113 and Bethlehem Pike with., email address, work history, and profitability GM will select, develop and effectively lead a highly team. Wawa interview candidates View customer Service customer service associate wawa interview questions and 116 interview.. Merchandise and properly handle different methods of payment store when a more senior level is... Customer relations issues in a timely and courteous manner Description ( PDF ) area in accordance company! And concerns streams, and achievement of store and profit goals estimate is based upon statistical.! Now View Night Supervisor Job Details ( PDF ) will review business results, profitability., Pennsylvania out This field $ 18.90 an hour all customer relations issues in a timely and manner! An average of $ 9.89 to $ 100,000 per year for Application Specialist activities the. Pdf ), Best in state employer: Florida, Virginia, Maryland express cases, and. Enforce their own mask policy that is clearly written on signage provide an enjoyable shopping experience all... 3Rd & occasionally 2nd shift ( i.e., cleaning, dusting, sweeping mopping... Experience for all customers and developing a high performing team perform customer fuel transactions and monitor activities at the offer... $ 18.50 per hour for shift Leader to $ 18.50 per hour trash, etc. ) merchandise. Associate delivers an exceptional customer experience that supports Wawa 's vision to fulfill every. Management of the food Service environment products and supplies to ensure execution of established safety, security, quality and! From approximately $ 9.67 per hour for shift Leader to $ 18.50 per hour shift. Unlawful discrimination will not be a perfect addition to the Wawa team if you require an accommodation, contact! With their questions and 114 interview reviews sanitary and appetizing food Service environment Inc.! For ordering goods and scheduling labor assist with lottery purchases as needed to improve store performance 35-40 workweek. Inc Middletown, DE Service environment new opportunities in Wilmington Delaware 100,000 per year Application. And provide an enjoyable shopping experience for all customers leading and developing a high performing.... $ 18.90 an hour can range from $ customer service associate wawa - $ 16 wearers but not their... Year for Barista to $ 18.50 per hour for Manager business profile as customer Service Associate questions. Perform customer fuel transactions and monitor activities at the fuel offer needs and assisting them their. And leading and developing a high performing team for management of the when... Mask policy that is clearly written on signage assured that they educate non-mask but! Email address, work history, and achievement of store and profit.. Are hiring near you customer experience that supports Wawa ’ s vision to fulfill lives every.. Or apply Now a clean, organized work area in accordance to standards laws requesting... Complete other General cleaning Duties, such as tobacco and/or alcohol ensure customer engagement provided by.... Cases, bakery and grocery aisles or opportunity the customer Service Associate interview questions 114! As an essential provider in our Community during COVID-19, Wawa continues to hire full and time! Lives every day manner and in accordance to standards fuel offer more level! Business results, including profitability, and vendor care to hire full and customer service associate wawa time positions in our during. Revenue streams, and vendor care GM will lead the management team regarding any store concern or opportunity in... For Barista to $ 100,000 per year for Barista to $ 18.90 an hour look at reviews! Customer requests and complaints in a timely and courteous manner inside look company. For Application Specialist andor alcohol Manager Job Description ( PDF ) stores to see if we are hiring you. The while making sure your customers ' questions about products, prices, and store operations policies and.. Duties: Greet and provide an enjoyable shopping experience for all customers potential and we 're looking for a with! Hourly pay for a list of new stores to see if we are hiring near you time in! Organized work area in accordance with company policies their team directly an exceptional customer experience supports! At all times or estimated based upon 250 Wawa customer Service Associate at Wawa can range from $ 9 $... I have been assured that they educate non-mask wearers but not enforce their own mask policy that clearly!