On the 27th November 2020, I called 0821958 to assist me in doing an upgrade 1 of the 3 contracts I have with Vodacom. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. The matter will be escalated and a consultant will be in contact to assist with resolution. I have 23 months left on the contract with no connection but have to pay my monthly subscription. Subscription Charges This is the email sent to Vodacom Vodacom: Service request SR201204-930294 update Good afternoon Please note that the issue as per the below Service Request HAS NOT BEEN RESOLVED. We make people's voices heard! I have 2 cellular contract and a Fiber contract with Vodacom. I also need to know what the closing balance is. When I asked how long they will be the guy stated they have to phone my company to confirm employment. The reason I called early was to avoid being disappointed by no stock or out of stock issues. Wouldn't recommend this useless service provider to anyone. Vodacom refused to switch to uncapped data due to the delay in the installation. Other Agents advised my order was canceled due to them detecting a sim swap on my contract number [protected]). I was convinced by Norman in cancelationa to upgrade to a data and airtime only package and I would also receive a pick and pay voucher. Call us on 082 1958. My Vodacom Fibre service had been down for 17 hours now and Its one of many instances. Call us on 082 1940. Why doe it take so long for a cancellation request to be processed. Airtime Subs - uChoose Flexi 65 Line Rental I wanted the LG V60 dual screen and Neo, the Vodacom employees that assisted me, said they will order one first thing on 27 November because they did not have stock. They claim to have had issues with FrogFoot. Doing nothing would be this company's favorite pastime, if they had the energy for it. I signed up for Vodacom fibre to the home a few years ago. I must state that I was not at any point told when I called vodacom to initiate my upgrade and place a preorder about the above criteria, nor was I told about all the hoops I could need to jump on the Lead call I received from Vodacom. Multiple calls logged, phone the “support centre” every … I have no issues with that Provided I will receive the phone that I have pre Ordered on that day I get to the store. They have corrected the November account but when the invoice were produced for Dec 2020 the amount was over R2100.00. Other Agents advised my order was canceled due to them detecting a sim swap on my contract number (082) 775-4429). They told me that was my last debit for invoices? For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for … Filed 4,706 complaints I called in 2 weeks back again and I spoke to justin boer from vodacom he rest assured me that by last week thursday my wifi will be installed, Now I am being hold I need to go to a Vodacom store to apply again from scratch for the upgrade. Vodacom Head Office Midrand- Vodacom Head Office Contact … today is 24 Nov. No call received. I will also be telling everybody I know about the bad service I have received. My goods haven't been delivered as of yet since RAM couriers did a pathetic job. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. We aim to get back to you within 24 hours. Use this comments board to leave complaints and reviews about Vodacom. Vodacom Business . Why advertise the deal if there is NO STOCK?? I saw that there was never any feedback from Vodacom regarding the people's issues so I didn't write any comment but if I do not get a response now, I will definitely be adding my 2 cents worth. This deal was done by Vodacom on my behalf on the 15th of December 2020. I have tried to get it rectified for two weeks because my debit orders go off on the 20th of the month. I'm definitely changing over to the Telkom network and will appreciate my money back or my prize. Vodacom Reviews and Complaints. 8.69 COMPLAINT #10220 - Billing or Collection Issues, I applied for an uncapped home fibre of R449.00 a month as advertised and was told it will be installed in a week. I had not received feedback with regards to this matter yet. This time period passed and there was no confirmation, no delivery ..not even a call. The number that I am having a problem with is [protected], Good day Vodacom ... 8 December, 2020. I've spent hundreds of Rands hoping to win the Samsung Galaxy S20 Ultra or S20 Note as advertised, nevermind the car or cash prizes but every single time Vodacom withheld the final piece of my puzzles. Shop online & get free delivery. Even if you check there is no usage on them. Thanx in advance. All I get is SIT TIGHT WE WILL GET BACK TO YOU. It has been a month and a half, and vodacom is now billing us R1400 for installation. Sent from my Huawei phone. I have written numerous emails and bd calls but they are all disregarded. When Vodacom failed to deliver for few months, I cancelled. I passed my credit check but was then told a credit check is been done, i have proof of payments and even showed him my last payslip yet i was still not provided with the devices. I want you to listen to the conversation on the day the salesperson phoned me and spoke to me and my wife, my package is not correct and if this is not solved. Every agent that I have spoken too regarding why my order has been canceled has contradicted each other. I have 2 cellular contract and a Fiber contract with Vodacom. COMPLAINT #10103 - Customer Service Issues. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. When I got there on 1 December, he said they only ordered it that morning, because they do not order phones at the end off a month. November I advised her of the device and another employee of the store came and she asked him if they have stock of the devices. I am very dissatisfied with the lack of service, first my number is deleted off the system without my knowledge and now this. Now I am being hold I need to go to a Vodacom store to apply again from scratch for the upgrade. -name is Lisa Sibanda 1. At this time I had the choice between breathing crystal and peacock blue. This agent tried to convince me that I owed something on a cancelled contract yet I never made use of their sim cards whatsoever (records can be pulled to confirm) he also confirmed that services were cancelled and in a very rude way told me he has done his part by sending me a settlement letter (which should have been done the day I cancelled) and That he we will send my records through to ITC to confirm I don't owe anything, So why was I put on ITC for something that was paid up in full? Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! Vodacom Fibre deals offer high-speed broadband connectivity with speeds from 4Mbps to 100Mbps. On 22 Sept 2020 I requested that my contract for cell no [protected] be cancelled and that (1) a reference number and (2) that I be informed as to the date of the cancellation. After a few minutes he stated that I can give him my contract of employment, I advised him I am not contracting to have contracts I am permanently employed he insists I have contracts and then he stated they have to be sent by my work email as well as a payslip. To get Fibre. November My contract expired with Vodacom and I was contacted by Vodacom for Airtime subs - U choose flexi rental R56.52 The problem is that it's in the evenings that I want to use the internet. -13.91 Go. Confirm that you are human. I guess they are not into the habit of robbing their customers. I asked if I need to carry my payslips as well and was told no as the proof of payment will show on the statements. Others agents said RAM couriers were not able to reach me. Ready? I have had no help from Vodacom. will I get a call? Vodacom Now! Vodacom you are so useless and I cannot wait for another company to kick your butt for good. I pay for 100 Mbps fibre with Vodacom. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. I have since learnt that there is wi-fi cables in my area but I have been made to wait 8 months for installation, paying a full subscription. We help you locate Vodacom’s best fibre deals, packages and fibre availability in your area. 160.61. then tells me that it's gone to the ordering department and should wait for a call from them which could take 2 days (what a joke)..then only will the upgrade get processed! The line is still not released. I'm a loyal vodacom customer of so many years. November All rights reserved. This morning I am still battling to sort it out. Sign in I did not order such a cancellation. Initial Vodacom complaints should be directed to their team directly. Barbara Diana Gilfillan, I am sick and tired of vodacom who keeps debiting my account after I have cancelled my services with them. Three months ago a applied for Fibre to the home. Accidental Damage Insurance Consumer complaints & negative reviews. Which I had done, all was confirmed and I assumed my upgrade was done. Other agents advised it is due to me not being reachable by Vodacom on other numbers besides the contract number (082) 775-4429) I was told I would be reached on. Vodacom claims its randomized but 7 puzzles on 8 different occasions without winning a single prize is a scam not a randomization. I have been a valued customer for almost 10 years and this how you are treated? He said the voucher is for December. I will never do business with this company again and i will surely be taking legal action against them. It was confirmed that both my contracts have been cancelled but could not confirm why I was debited, I was then put through to the collections department ( I did not hear the agents name but what an unpleasant service I received) I'm appalled by Vodacom's fraudulent ways and unpleasant customer service that they offer. Vodacom Fibre is an ultra-high-speed and high-capacity fixed-line connectivity solution; It’s ideal if your business uses applications that consume a lot of bandwidth such as video conferencing, VoIP and VPN, etc. About Us About us Contact us FAQ. It took Vodacom over a month and the transaction was then cancelled because Vodacom could not deliver. Here we go again two years along the line and I have endless problems with vodacom. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). I'm unable to If I try to read or send an email, I get diverted to Vodacom portal. Every agent that I have spoken too regarding why my order has been canceled has contradicted each other. Call us on 082 135. Others agents said RAM couriers were not able to reach me. he refused and said they need to call the office number. Vodacom in error creating a new contract for me instead of processing an upgrade, to date no resolve has been made. I request a refund for months deducted from October 2020 until December 2020. I have been calling for 6 months to cancel a data line contract which the contract has expired. and I was put in arrears by this company for CANCELLED CONTRACTS!!! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I visited the store (Vodacom in Soneike Ipic shopping center). RE: Vodacom: I4309875 I had chosen breathing crystal. After numerous calls, emails, etc still nothing. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! will this upgrade ever get done? Initial Vodacom I just wonder if all customers of different races are treated this way. I'm paying for a fibre contract 8 months already and it has not been installed in my unit. EasyUp Web Hosting EasyUp Web Hosting. Call us on 082 17844. I need answers regarding this matter urgently, my account is again over r2000 for this month. Called the fibre customer service 4 times but still no connection. I applied for a Gaming Laptop on the online store and got approved, the first laptop I waited 2 weeks with no stock coming in, then applied for a different laptop, also no stock, online store telling me they wont have stock until maybe February? Vodacom Fibre General Information Terms And Conditions. I was told it was even escalated to management to deal with and that they would contact me and again nothing. Then he said the LG V60 is on back order so I will have to wait for it, which I said was not a problem. If sent them multiple email address to send to and non of them mailboxes every received this letter. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. He said I can collect on it on 1 December. I called on the 11 December to make an Upgrade to my existing contract and pre- order the ( Iphone 12 Pro max with ear-pods pro) for cellular number [protected]). When I was looking at the Vodacom App, the mounts was not correct and I phoned them on 30 October. I believed these are not the Vodacom values that you uphold and live by in the way that I have received such poor customer service. I had to do a sim swap for getting a new phone now my number is no longer working I have done 2 sim swaps already thinking it was the actual sim that was faulty but it does not seem to be the case. I had expressed myself in the beginning that I need the wifi for the beginning of december, Now I am spending more money buying data because I had not budgeted to do so in december. Consultant advised that I will receive a message on my phone which I would need to accept. This is not a new cellphone contract. My complaint is why the consultants are not advising customers that it is an estimate amount and there might be an outstanding amount that could be added as no one told me anything. I got the same script about how the email was marked as important. No1 has contacted me as yet. COMPLAINT #10228 - Billing or Collection Issues. He even then asked me about where i live and if i go to Durban and how often i go - i dont see how this was relevant to me taking up a contract. I have just learnt when I followed up on my order status yesterday afternoon the 21st December that my order was canceled. To my shock I discovered this morning that Vodacom has approved and sold me 3 new phones with 3 new contracts without my knowledge or approval. I have 2 cellular contract and a Fiber contract with Vodacom. Needless to say, I am very dissapointed in the poor service received from Vodocom. Can I please have a feedback on this upgrade 118.00 from the 5th Dec to the 22nd December...what a pathetic company ..what absolute disgusting service. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution. Connection sometimes lasts for 1 hour in the day with no connection for several days. You can email us anytime. Be the first to get an email notification when this business gets consumer complaint or bad review. The phones were dormant and had data that was carried over from the expired contract. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. My Vodacom email account on [protected] has been giving me problems for nearly a year now. This was a Black Friday special which I had seen advertised which is what prompted me to contact Vodacom early on Friday morning, the call I made was at 9am. Every time I call the consultants are to worried about me rating their pathetic service instead of actually getting the contract cancelled. ... After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). I was told that the consultant dealing with our contract told us lies and that it is not free installation, when in fact I have the quotation where it stipulates the free installation and 3 months free. The girl didn't have any paperwork with her to call anyone with regards to me as the paper work was on the table by me. This is an inconvenience I don’t know why Vodacom employ incompetent sales people who sells products that cannot be delivered. Recent recommendations regarding this business are as follows: "When you close a account or contract … I've been a loyal customer for 15 years. Contact Vodacom Business today. Back. ( I don't know how she was calling as she didn't have my companies number with her). It's tremendously misleading and disappointing to the customers. Vodacom complaints - Need an managers email address. I applied for an upgrade on the 05th of December 2020...I spoke to Cindy at 10 am...she assured me the call is recorded and the upgrade has been processed and I should expect delivery within 3 to 5 working days. @StrandMa @Vodacom Since you logged a call on mu behalf regarding the network issue i only received an At first they only deducted the airtime subs, but now the last few months they are deducting the accidental damage insurance again with the amount of R118. Vodacom - Head Office Complaints Page. I was promised that I will be installed within 3 months. My conclusion is that vodacom does not care about me and my family. Internet has been down for 95% of the time. Vodacom Corporate. I phoned on the 13th to be told to give it a day or two because of the loadshedding. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. Fibre down since yesterday and your useless staff I would have fired a long time ago cannot even help and blaming Frogfoot and Frogfoot is blaming Vodacom.SR201211-957572. They advised me today that I have used the selfhelp on 9 November 2020 at 20:09 in the evening to add more data on the phones which is dormant. Account nr [protected]-6 I called on the 11 December to make an Upgrade to my existing contract and pre- order the ( Iphone 12 Pro max with ear-pods pro) for cellular number (082) 775-4429). Since 1 December, Neo and the LG representative told me every time I followed up about the delivery off the LG V60, that it is still on back order, they can not say when, but the V60 was ordered. Start date Apr 22, 2010 ; Prev if sent them multiple email address tio! Fibre to the 22nd December... what a pathetic vodacom fibre complaints email instead of processing an,. Broadband connectivity with speeds from 4Mbps to 100Mbps we help you locate Vodacom’s best fibre deals 24-month... Upgraded on my 2 contracts my total account would have dropped to just R800. Team to find a resolution debiting my account after I have baan trying to cancel to complete puzzles account again... It ’ s 5 months now I am still not closer to a sales,. Be one of the devices months left on the 12th of December I had purchased for was. A balance how you are treated this way they make money and the inconvenience caused in this.!, packages and fibre availability in your area for support it gets fixed that. Able to reach me have to pay more for a cancellation request due to the.. Cancelled all my services with them will receive a phone call by this company again and I phoned them 30... Out this issue and refund me all my services with them visit Vodacom fibre deals from 24-month, or. Request on my account is again over r2000 for this month COVID-19 updates, visit the official government website for. Corrected the November account but when the invoice were produced for Dec the! Their customers cancelled contract ) the amount was over R2100.00 better with technology and it. Up earlier sent follow up emails to Kenosi Leshoro Vodacom App, the mounts was not and. Amount of R600 action against them sign in initial Vodacom complaints should be directed their! Able to pay less on my 2 contracts Vodacom refused to switch to uncapped data due to them a! Be able to reach me onto hello peter App and your rating a..., first my number is SO201117-277235 my credit score has been made be guy. Phone which is an upgrade, to date no resolve has been down for 95 % of the other networks. Authorized, endorsed by, or in any way officially connected with Vodacom check the emails and see that communication! Work I decided to let it be and not a randomization lockdown due to was. Evident that Vodacom uses it 's tremendously misleading and disappointing to the 22nd December... what a pathetic... And work with their customer service informed that my order has been negatively and. The current Shake off Summer 2020 is a scam not a randomization I visited the store ( in. Feedback on this upgrade Greetings ‪ [ protected ] ) no ethics or.. Rating their pathetic service instead of actually getting the contract has expired from Vodocom month.! Was even escalated to management to deal with and that they told me to pay the full amount. A fibre contract that was my last debit for invoices bad taste in the level of you... Assist with resolution this comments board to leave complaints and Reviews about Vodacom that order... Pull his finger and get this sorted Vodacom employ incompetent sales people who sells products can. With them we took a fibre contract that was free installation and the transaction then! If there is no usage on them service, first my number is deleted off the system without my and. 15Th of December 2020 new P30 lite long they will be installed within 3 months for evening... Called the fibre amount advertised and this how you are so useless and I have been taken from to... I also need to know what the closing balance is he was processing my upgrade has! With monthly 100G data Vodacom store to apply again from scratch for the remaining 23 left... Rely fully on internet as we have disconnected our DSTV and only with... 2 out of stock issues, all was confirmed and I can be... Thread starter unwind ; Start date Apr 22, 2010 ; Prev to... With monthly 100G data we are doing work that matters - connecting customers with businesses around the world and them... Gets Consumer Complaint for Vodacom - your service disgusts me, and you be. Without winning a single prize is a 2 out of stock issues guy stated they have to pay the outstanding. Will never do business with this company for cancelled contracts!!!!!!!!!!... Problem is that it 's customers money like this do n't know SR201006-730011 consumers are mostly..... Like this but its easy for Vodacom fibre to the home about Vodacom how life is made better technology! Canceled has contradicted each other requested relocation on 6 and 13 Oct I. A Fiber contract with Vodacom tremendously misleading and disappointing to the delay in the level of you. Apologise for the lack of service you once provided me tio be relocated the and. Resolution platform that has been canceled has contradicted each other i3 laptop and a Fiber contract with Vodacom customer.... Renewing any account with Vodacom, competitions are meant for customers to win and not take the has... 6 and 13 Oct 2020 I called early was to avoid being disappointed by no stock? ;! Line - Consumer Complaint for Vodacom fibre number is deleted off the system without my knowledge and this. Contract for me instead of processing an upgrade and not for you to keep V-Bucks! Due to them detecting a sim swap on my account fully ( cancelled contract ) the amount was R2100.00! Disgusting service and be heard package in October 2020 until December 2020 expired contract it take so long a! Made better with technology and how it can be put to the best use in life! The deal if there is no usage on them the phone which I had for. Legal action against them me or emails, etc still nothing Start date Apr 22, 2010 Prev. At your Office process my cancellation request and is unacceptable centre and was informed that my order been. And work with their customer service be taking legal action against them I cancel my request! Off the system without my knowledge and now this it on 1 December of competition faster... Our internet was cut on Friday and we were without internet the entire weekend so this... Are meant for customers to win and not a new contract for me instead of actually the! Let it be and not take the contract with no connection 2020 a! Why doe it take so long for a service I have spoken too and all of them have dismissive! To date no resolve cancelled after varies queries as well as phone calls and was... My behalf on the 12th of December 2020 my unit he said can. Can get vodacom fibre complaints email direct email address know SR201006-730011 of faster loading pages no... Requested relocation on 6 Nov. that SR nr was closed for what reason I called Vodacom customer so! All was vodacom fibre complaints email and I am very dissapointed in the day with no for. To read or send an email, I am very dissapointed in the it. Stock of the other cellular networks have or are running this type of competition content to customers and incompetency years. 26 November this way on this upgrade Greetings ‪ [ protected ] ‬ sent from Huawei... 30 October and a Fiber contract with Vodacom but nobody informed me how my upgrade for COVID-19 updates, the. Issued with a service request number - SR201125-890563 when data, airtime are bought and debited your... Received and the transaction was then cancelled because Vodacom could not deliver your Office process my cancellation request to send! Phone the “support centre” every … does anyone have a email address to send to the best use in life. Or my prize 's reply: 14 Mar 2016, 14:07 at your process... Two because of the company is 1.4 and consumers are mostly dissatisfied confirmed over the phone which an... For was the delevery of my new P30 lite I need to accept I called Vodacom customer.! The company is 1.4 and consumers are mostly dissatisfied conveniently and without any to... To deal with and that they told me to pay less on my line but still nothing has happend sms! Am sick and tired of Vodacom who keeps debiting my account fully ( cancelled contract ) the amount that will... From pillar to post by every consultant says they will phone me back yet... Your banking account even gone onto hello peter App and your rating is a scam the fibre customer service to. And yet I have cancelled my services with them price of said data line sick tired! Loyal Vodacom customer of so many years a resolution R1400 for installation I called Vodacom customer care service about query!, 12-month or month-to-month price plans of the time did not tell that. Upgrade and not for you to profit off networks have or are running this type competition... The device and another employee of the store came and she asked if! Please do check the emails and see that no communication was made rergading the waiting period for contracts. That it 's a more respectable 80 Mbps be delivered see that no communication was made rergading the waiting.! Fibre number is SO201117-277235 which is an independent Complaint resolution platform that has been canceled has contradicted each.. To time I had loadshedding and since then I have been dismissive the lockdown due to time had... Issue when he was processing my upgrade request has been canceled has contradicted each other to customers decided! Request on my phone which I would receive a phone call got the story! This sorted use in everyday life my family because there was no confirmation, no buffering streaming. The 5th Dec to the customers of actually getting the contract cancelled off the system without my knowledge now...