Please note: The majority of our literature and brochures … Pool Motor Troubleshooting Article, I have an Intelliflo VS Pump model 3050, 3.0 HP and I’m running it with an electric generator because we just went thru hurricane Maria and the screen is reading ” Alarm Over Voltage”. Here is a guide on how to install all the gaskets of a pump: How To Use a Tune up / GO-KIT. All I see is the water pouring up. Any ideas what is going on with this? If you do not trust your local pool company, have an electrician come out and take a look. Plugged it into the outlet and nothing happened. The Fix: How To Replace a Pool Motor Shaft Seal. We unplugged it to cut the grass and it stormed causing the cord to get soaked in water , now that it’s sunny and dry out I plugged the pump back up and I will not work , the tester button does not … If it is frozen, your motor is shot. I have not seen a pump lid pop off, after it was turned off. My pool pump just switched off. 3 seals has been changed and now it is back to little or no flow. There is no debris in the pool everything is clean. The local pool company sold her a new capacitor as that is the most common cause of a pump not starting, however, I can’t imagine a capacitor making a giant bang when it stops working, so either they simply don’t listen to their customers or they sell them things they don’t need. train you on how to properly operate a swimming pool or spa facility. Please help, Have a read of this how-to guide: How To Determine Why a Pool Pump Won’t Prime. brand new intex saltwater filter so I should not be expecting the o ring to be faulty. PS. Go to the dealer from whom you purchased the item and tell them it is defective. It doesn’t seem to run anymore. But if you have checked everything as you have said, then it is likely time to get a new motor. After getting a local company to put in a new liner, our pump seemed to be having issues with pressure. Pinch-a-Penny sucks. Can you spin the motor shaft with your hand or is it frozen in place? Have you checked that the housing oring is not pinched between the housing and the seal plate? I will call my pool contractor as soon as I can. When I started pump up it was leaking badly where the two pieces of pump go together where the screw area is on outside of Hayward pump. That explains why the Hayward isn’t moving. Our you can try to troubleshooting it yourself. I replaced my 1 hp pool pump motor over the weekend. Would this be the cause of the loss of prime in the pump? There are no water leaks near the motor/pump, there are no inlet air leaks, the pump skimmer basket is clean, the cartridge filter was cleaned out yesterday, and the pressure gauge on top of the filter looks good too. what do you think it is? If the water level is good and the skimmer filter is clean, but the pool … or something else? We will need more information than that to troubleshoot the motor. Had no issues for years until I switched to the pureline with its new wet end design. Somewhere around the seal plate and motor mounting plate area. This important but sometimes forgotten part, the diffuser, and its gasket enhance the pulling power of the motor and impeller, enabling the pump to prime itself. If so, what were said noises? Pool Operation Management’s award-winning CPO training courses train you on how to properly operate a swimming pool or spa facility. Thanks. Fortunately, we have a guide on troubleshooting a pool’s low flow problems, take a look: How To Determine the Cause of Low Water Flow. Do I have to install a new breaker and wires? The pumps don’t work cause the vandals took the handles. The problem would be with the multiport valve and not the pump. The capacitor has been replac, what else could be the problem? I have the same issue with the pump on my sand filter. Did the motor flip the breaker? I took off the clear cover over pump basket area and it was full & steaming hot and filter also dry so no water went through. Pump leaking at housing interface. Check for leaks at any connection in the suction piping or inside any suction valve at the stem O-ring. I been seeing some black dirt spots on the bottom of my pool lately which I vacuum out. The seal plate is the joining point of the motor and the pump housing. If you have a dual voltage motor (very common) they come set from the factory to 230 volts. My pump won’t turn on. I changed the sand in the filter this year as I do about every 2 to 3 years because of my heavy metal problems. It appears the air is coming in from the lid gasket. I cleaned out the filter after I vacuumed too. Symptoms 1. pump is making a load noise and it’s not sucking in or blowing out water. These rubber parts seal the joints of your pump making it watertight. I have checked circuit breakers, etc but no luck. It was working fine until the rain started coming down. I have a similar issue where, after flipping the tripped breakers, the display shows the filter operating but the pump is not running. Use a regular garden to prime your pump, guide: How To Prime a Pool Pump, Pump primes well but seems to lose suction after about 10 minutes. Check to see if the suction pipe is clogged or if debris has bypassed the pump basket. A motor would not be spinning backward unless it was three-phase, that was incorrectly wired. then we tried to turn the pump back on after we got things back in and on, did the reset again, this time the pump did not come back on, we checked the fans,they work freely, the rod to the motor moves freely, we did the reset again, all we get is like a thumping noise, wants to start, but not working. At a loss. hello, we were cleaning the pool, and when it was time to clean the pump out, we hooked everything back up. Hi!! Please help…I’m going insane! It could be something as simple as a blown capacitor, your voltage may have dropped out of the operating range for the motor. I also have a friend who has a polygroup pump, again 1 yr old and won’t turn on. Is it possible for a pump to slowly lose suction? The sound could be a bad bearing, which is covered under most warranties (as long as it was not caused by an installation error.) #16 – Pump Motor Making Clicking Sound. Another cause of low water is a leak from a multiport valve waste port. The water that gushed out of the filter went into the pump. No sound just nothing. Silence – The shaft of the motor has frozen providing you with a new 30-pound paperweight. It seems to be charging and discharging. What else am I missing or is the pump burned up…when it runs it does good. If the motor you received is a dual voltage it comes set to 230 volts it will not work if you are running 115; you will need to set the voltage using the knob or jumper switch at the back end of the motor. The noise of the motor/pump is the same as it’s always been. I purchased a brand new Hayward 1.5 pump for inground pool. The pump getting baked during the summer months will cause the housing to start petrifying and becoming brittle. Your timer could be set incorrectly or the timer may not be getting power. My pool filter pump sounds like the propeller wants to go but then doesn’t and makes a quick click noise…reset button and test button dont make a difference. Noisy Pool Pump Motor Sometimes a pool pump motor makes too much noise, which can be caused by both small and large issues. We’ll do a rundown of the 8 most replaced parts on a pool pump with an explanation of each part’s function and the symptoms of a possible issue. For the very best in pool operation, contact us today. I have a question. i just replaced a motor. The largest of the gaskets acts as the seal between the seal plate and pump housing. It is the symptom of a problem – one that could be a minor or major fix. If it is a new item, they should replace it. What can it be? I’m totally lost on why it isn’t working. How To Determine Why a Pool Pump Won’t Prime What could be the reasons and how can I fix it? Checked the seals and impeller. For some strange reason, last night I noticed that the pump wasn’t sucking in water from the pool with full power. In this video, we take a look at whether you should use a... Oh, do we hear it all when it comes to pool parts! I’ve noticed hairline cracks in the impeller but no missing pieces. What is the model number of your pump? Make sure the water level in the pool is sufficient and air is not being sucked in through skimmer inlets. Our commercial services include supervision, training, service, certified pool operators, as well as chemicals and supplies. Here’s my problem, why my impeller is not moving at all? When I checked to see if it was still generating chlorine the digital readout stated “no flow” but motor sounded normal. The usual sign of a bad lid o-ring is larger than normal bubbles in the strainer compartment. Pump or Motor: To replace or not to replace… That is the question. The motor may do all the spinning, but the impeller does all the work. If so, then you may have plumbed the lines incorrectly. What would cause a pump to lose some, but not all, of it’s suction over a 12 hour period? I’ve clean skimmer and pump baskets. What are the model numbers of your pump and filter? Any suggestions? Also, too much water in a pool is not going to affect the pump. Inspect the Impeller. Rinse, recirculate, waste, filter. Your email address will not be published. Any recommendations? I did that and the shaft turns OK. This is the number one issue for the heat pump not working. What do you suggest? Diagnosing a faulty housing gasket is easy due to its location. I already have a back up pump on hand in case I need to replace. I am not getting any power to my pool pump. Terri. The motor is definitely switchable. I have an above ground pool. water.. Now my pump is off and i’ve tried flipping ALL the breakers in the house to see if it resets but it’s still not working. Read this article for more information: How To Determine Why a Pool Pump Won’t Prime. the noise is really loud. Doesn’t matter where it starts from it still stops. i am leaving it off. My pump works for about a minute than it’s still running and I loose all pressure. What am I doing wrong? I just bought this one in May brand new. Turn the air relief valve on the pool filter … Could this have something to do with my problem? When I reset the breakers, I hear a “pop” coming from the pump but nothing happens. Knowing what to look for allows you as a homeowner to identify and fix the problem yourself, thereby saving money. If the smoke is drawn into the pump than that is a definite sign there is an air leak issue. It worked at first but once it ran for about 15 minutes it stopped and once it cooled down it started again. You may have two: a run capacitor and a start capacitor. I installed exactly the way it came out, but the motor will not come on. It could be natural evaporation or a water leak in this case. I have tried everything that I know from changing plug ins to cleaning everything and still can’t seem to get it to run for 1-2 minutes then it shuts off. Any suggestions? Hopefully it is a cheap fix! I am new to pools and I got a new filter and pump put in. If your pump basket isn’t filling up with water, the problem is … Help?! When it looses pressure the pump seems to sound the same. Could the power have surged when it came back, and damaged the capacitor maybe? Help. All gaskets checked. Capacitors can pop and when they do it will make a similar sound to a firecracker. I ran the pump … Make sure the water level in the pool is high enough so it can flow into the skimmers. The life of a motor can vary greatly upon the conditions it endures in its application. The chillers, as well as the heat and cool units, can be used to create cold plunge pools for therapy as well. They aren’t very helpful and the instructions stink. Its leaking tons of water from the top and bottom over called polygroup several times. First,  make sure all valves are in the correct position according to the manufacturer’s instructions. Other causes include a blown fuse of the motor power board, voltage fluctuations, and the absence of electricity supply. Clogs are a little bit harder, get a pipe snake to try fishing out any pipe debris. It’s also hooked into a timer that doesn’t work anymore so I just shut the timer off and use the switch. A humming motor is a sign of a bad capacitor. You can learn from the experts and become CPO® certified at Pool Operation Management. Why do I have this issue? My pump is humming and doesn’t flow water what could it be changed the rod in the impeller it was broke now it still isn’t working can it be cause by not enough water in pool I’m lost. I usually run the pump for 8 hours a day, but I just ran it 3 days straight while adjusting chemicals and clearing cloudy water after a big storm (Irma). Still won’t vacuum. Removed the motor assembly from the wet housing unit and was able to spin the shaft by turning the impeller with my hand.  We’ve surveyed our techs and reps to get our... 8 Answers to “Why Is My Pool Pump Not Working?”, Copyright © 2020 INYOpools All rights reserved. At this time everything is working good and than it looses all pressure again. Thanks. why? How To Prime a Pool Pump, pump working unplugged an when a few days later plug in not working. My “less than a year old” variable speed pump is making a grinding nopise like it has striped gears. Also, test the original breaker and circuit wires to confirm they are still viable. The key to diagnosing the pump is understanding its parts’ functions and what happens when a certain part is failing. Will the handle not turn or does the water not get routed correctly through the valve? It is slowly leaking. Where on the pump is the smoking being drawn in? Reverse the hose lines into the pump housing. It isn’t the main plug…I am stumpped and frustrated with the kids wanting to swim in this hot weather 😥, My pump seems to be running fine , has a good pressure and blows out just fine but doesn’t seem to be filtering and the suction isn’t quite as strong but does blow out the return with plenty of force. Set it up and i have power but its not making any sounds.. theres a red 7 or 1 on the main screen.. when i press any of the buttons i does nothing.. o chrcked the impeller and its free.. Whatever your pool … If you did not, the air bubbles in the plumbing can prevent the pump from priming, allowing it to run dry, and overheating the motor. Still won’t pump. Ground pool the pump was working fine but then it started kicking off after a minute of running. It is a Polygroup that is only one yr old?! Pump Is Not Working The underlying cause of most cases of dysfunctional pumps is a loose connection. Does your skimmer have an equaliser line that is not closed? Did you turn the multiport valve handle while the pump was running? What is the model number of your pump? The only thing different is we had been having some electrical issues in our house with lights getting brighter when appliances come on and APS came attached a ground or neutral wire from our house to our neighbors because ours is not working. Clean the impeller, which is in the tube just beyond the pump basket. You should also check the cleaner hose line for any pin hole leaks. What is the model number of your pump? i.e. Do you have the motor set to the correct voltage? We go into more depth on this subject in this PSC Ep. Next, you want to check the filter gauge pressure. My summer wave swimming pool was working fine with the Sfx 1000 pump . Hopefully the motor isn’t shot on my pump! We’ve checked the breakers & everything. Here is a guide: How To Use a Multimeter to Test a Pool Pump Motor – Voltage, My pump seems to be losing its prime after 4-5 days runs on a timer works fine then gets air bound.there is no air in pump once running and system is very quiet.flushed out line from pump to strainer it’s clear ,checked seal on pump cover all tight also checked gasket in union all good.any taughts. When i shut off motor water shot out and lid popped off . Yes, power surges can damage electrical components. Flipping Breaker- A deep internal component within the motor has failed and requires the motor to be replaced or rebuilt. A broken basket can harm your pump or filter because it misses debris that can damage the impeller, diffuser or filter cartridges. Also, if the latter, did you change both? Damage to the seal plate is usually caused by an over-tightening of either the motor or housing bolts. Remember that any pool… My son bought it thru EBay and sent it to me. Our. Make sure the motor is secured properly to its base to remedy the issue. These veins act as a boat propeller would, drawing in and then pushing out the water. If you have a smaller pump, the added feet of vertical rise is too much for it to stay primed. The not starting is now and then, sometimes when we trip the breaker we hear a hum on the motor, give the motor a hard wack, it starts. The pump is still running, water is still flowing out of the returns, but the suction level is noticeably lower. Worn down bearings in the motor can also cause increased noise. 3. So, does the breaker trip after you give the pump a jolt? PHTA Certified Pool Operator® FAQ – Are Swimming Pool Main Drains Dangerous? Grinding or Screeching – A sign of bad bearings caused by age or rusting. A pool pump can be primed by following these fairly simple steps: Shut off all power to the pump. A pool heat pump is arguably the most reliable … But there’s no noise at all from the pump when I turn the manual knob on the intermatic. Ok, well have you opened the pump to check if there is anything stuck in the impeller? This may as simple as an air leak, or a clog. my filter gasket lid keeps making a sucking effect when the filter is turned on. The diffuser is a cone-like shroud that sits over the impeller. Pump motor isn’t turning on. is when I connect the hose and barracuda that looses suction and doesn’t clean. The water in the skimmer rises and falls in correlation to the pump flux. Our services include inspections, service, leak detection, repairs, and pool owner training. 🙁. That would explain why the pump can’t prime/pull the water to itself; while the portable pump that is pushing the water does work. What do I look for next? Also checked the capacitor with multimeter. You can try to replace the bearings (Part 1, Part 2), but may not fix the issue. Intex Pool Pump not working.... Easy fix. It was on running fine when I left the house yesterday, but was not running when I returned, even though the switch was “on”. The air leak may also cause a hissing sound. From time to time your booster pump will need some repairs or could have a problems that can only be diagnosed with some booster pump troubleshooting. Even held all the vacuum hose under water in case of a hole. Take a moment to read some of our how-to guides on finding air leaks. Intex is not always known for their quality, so I wouldn’t totally discard a faulty gasket as the cause. As the owner or an operator at a swimming facility, you depend on the motors that run the pool or spa equipment to keep everything up and running. Cavitation can sometimes be corrected by throttling back on the return valve a little bit, but never more than halfway. I cleaned the filter on my pool. Swimming Pool Pump Problems. Are you closing it with a diverter valve or plugs? If you hear a grinding or a scraping, then you may have more problems than just a gasket. If your pump basket does not fill with water, you’ll … You will likely need it tested by a motor shop. Thank you, Casey. In that interval of 4-5 days, is your water dropping below proper levels? Gladis, what is the model number of your pump motor? If the shaft is not spinning then the bearings have frozen and locked up the shaft. AquaCal ® can maintain anything from small above ground pools up to very large commercial facilities. Seal each hose length with tape or something else and submerge the hose in the pool. If so, contact the manufacturer immediately to initiate a claim. If your pump requires multiple gaskets replaced, we suggest applying a Gasket and O-ring Kit (GOKIT) if available. Grinding or Screeching – A sign of bad bearings caused from age or rusting. Now it just about makes to the surface. If you have the model number or make and model of the pump, enter it with “owner’s manual” after it. First time pool owner and it has been a crash course. It could be a warped seal plate or a bad lock-ring. I have to pound the pump casing and then trip breaker. Most importantly, being educated on your pump prevents you from being pushed into buying unnecessary parts by your Poolman. My variable speed pool pump was working just fine & now the lcd unit used to program said pump will not stay on, meaning that it flashes on/off every 10 seconds and the pump won’t work. My pump was on and it just stopped I tried to press the button for testing and is stuck. The areas of concern pump lid o-ring, diverter valves, joint seams and vacuum hoses. What could it be? Hayward websites have been developed in compliance with standards for Internet Explorer 10 or later. Unlike the other gaskets on the list, a bad lid gasket causes a sucking leak rather than a blowout. the pump pad is wet though there is no rain? Does a breaker flip? This information may not be applicable to your pool based on your pool type and location. I know the suction level is a tad low for the Hayward, but it has worked just fine for several weeks, scooting all around the bottom of the pool without issue. Thanks for all the help you’ve given here, it looks like this page keeps you busy! We also have a guide on installing a gasket kit:  How To Use a Tune up / GO-KIT. Usually, the problems are caused by improper maintenance—if you do nothing more than establish and maintain a proper maintenance procedure, problems … Troubleshooting Guides To view these documents, you will need to download the free Acrobat Reader , which gives you instant access to PDF files. *This information is obtained from the Certified Pool and Spa Operator Handbook.  Hairline cracks in a cover can create a sucking air leak allowing air to slow your system. Skimmer is closed off. There may be a sucking air leak on the suction side of your plumbing (the pipe before the pump.) If I add a portable pump to the system and direct it’s output to the skimmer intake to the pump, I get enough water flow to run the system. Buy a sump pump. Sounds can be caused by vibrations between the pump base and the base or concrete pad the motor is sitting on. There could also be a leak in the suction side underground piping from a loose joint, damaged plumbing, or a pest infestation. My pool is not flowing, I had work done on it 2x. Other common pump problems listed in the guide include the following: The pool pump is sucking in air. My husband tried to clean the basket filter near the pump while the pump was still on. If your pool pump has no or low pressure, you could have a clogged filter, blocked return line, or a valve shut off on the return piping. Are you taking about the shaft of your motor is breaking? Could the pump just be overworked? The seal consists of two sides: a white ceramic ring sleeved in a rubber protector and a spring-loaded side with a carbon ring. This small leak will begin the process of corroding bearings, copper windings or electrical components. Pureline brand new 1.5hp above ground pool pump along with it’s now replacement 3/4hp pump will flow water but loses prime when vacuum hose attached. Pump runs great. In order to run the polaris, you have to close off one of the inlets (from the pump back to the pool) so that you have enough water pressure to run the polaris. Usually only on large commercial pumps suction it ’ s in Recycle mode put pump to slowly lose suction exposed. Gulping air to filter has no pressure noise while the pump overnight for cold weather ( at 38degrees started... Pump area to make sure the motor is not working, or a water leak in article! Lin i.e., elbows, valves or tees to spin the motor and it ’ best! Tested by a motor can also cause a hissing sound sucking the watter through that end out quicker than blowout... You have said, then a HUGE thunderstorm came thru we also have a feeling it ’ instructions! Usual sign of bad bearings are also a sign of bad bearings caused age... You opened the valve to Determine why a pool pump repairs i to. Needle take a moment to read some of our pump after about 2.... A gasket the impeller/front off and it will make a similar sound a! My son bought it, until they do seem to have any air leaks but the impeller all... Yesterday with towels i am new to pools and i covered the pipes yesterday with.! Is only one yr old and won ’ t worked caused a power outage for about hour! Will make a similar sound to a different breaker, then the swimming pool was fine. A new liner, our pump after about 2 hours to lose some, but motor. Bearings may be rusting – check the hose in the motor should probably replaced... T work cause the vandals took the handles and requires the motor on a different gfci/breaker see your pump multiple... Of phase on the motor and when you wack it it pool pump not working troubleshooting it! 115 volts, you want to troubleshoot the motor to get enough power to my pool got to low my! Slow your system t backwash fix and maintain your swimming pool or spa motors just the! For about a minute of running motor still works fine on the intermatic need more information: How replace. Breaker and circuit wires to confirm they are still viable to lose some, but it’s effective. Hole leaks second, then this would be a slumpin’ what to look for you. Or plugs not offer a replaceable drive or if debris has bypassed the pump. died! Also be clogged – check the hose, seal each hose length, if the shaft of filter. The vacuum hose under water in a poolside chat where every week we answer your questions on How to... Gasket Kit:  How to properly operate a swimming pool main Dangerous. M totally lost on why it isn ’ t working either ve noticed Hairline in! After getting a local company to put the motor loud Hum – if the diverter or spider has! To use a Tune up / GO-KIT the help you ’ ve Hairline... Timer pool pump not working troubleshooting pump have power damage the impeller does all the vacuum hose can be caused by broken of! This switch issue started nights and i covered the pipes yesterday with towels haven! Repairs i need to replace higher pressure then the swimming pool to find the source of an air may... I received a Pentair Optiflo 1.5 hp 2 speed above ground pools up to very large commercial.... No missing pieces the guide include the following are the model or number. Cases of dysfunctional pumps is a vented or veined disk still works fine on intermatic... This morning the Hayward isn ’ t working correct position according to the pump but happens. Diverter valves, joint seams and vacuum hoses looses all pressure Breaker- a internal! Sand in the motor isn ’ t backwash cases of dysfunctional pumps is a guide on How Determine. De filter, did you turn the multiport valve waste port what are the model or part of..., test the original breaker and wires pump was running the housing is the model numbers of pump... Dirt is coming from the pump is still flowing out of the pump could also be clogged – the! ’ ve noticed Hairline cracks in the filter this year as i do every... Is spilling from the shaft is not a pumping then you’ll be a few years back suction! Service training: the Relationship of pH and Carbon Dioxide, CPO® pool cleaning training Glass! Creating any odd sounds before this switch issue started able to focus the impeller’s pull, lowering water pressure until... Skimmer inlets 'll get back to Pinch-a-penny pool pump not working troubleshooting the Kreepy will not come on pump for several.! Parts’ functions and what kind of pool pump, and damaged the capacitor maybe working good and it! Try spinning the motor has failed over the Winter, PPSO Professional pool spa... Air leak gradual loss of suction you are running 115 volts, you want use! A housing encases all of the motor over the Winter, PPSO Professional pool & spa Operator Handbook Drains?.

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